FREQUENTLY ASKED QUESTIONS

At Adelaide Fleur, we take great care in preserving your flowers which can be a time-consuming process. Therefore, we highly recommend booking a few months in advance to secure your spot. We want to ensure that we can accommodate every client. Our bookings can fill up quickly, and we would have to turn away anyone who has left it too late. However, if you have a spontaneous or last-minute need for our services, please don't hesitate to contact us and we will do our best to accommodate your request.

For the best results, we recommend sending the flowers to us as soon as possible, ideally within 3 days of your event. However, we can still work with flowers that are up to a week old, but it's important to note that the longer the flowers are left, the more they are likely to wilt, mould, and lose their colour. It's essential to send your flowers to us on the next business day, via express post in the morning, after your event. We will send you detailed instructions on how to prepare and package your flowers for preservation. By following our instructions, you can ensure that your flowers arrive at our home studio in the best possible condition for preservation.

Yes, we accept flowers sent via post. However, we do require certain instructions to be followed in order to ensure timely and safe delivery of the flowers. Once you have shipped your flowers, we will need the tracking number to be sent to us so that we can track the delivery of your flowers. Please contact us for more information on how to properly send flowers to Adelaide Fleur via post.

Absolutely! If your wedding is located around Adelaide - SA, we highly recommend arranging for someone from your bridal party or a friend passing by the city to drop off your flowers at our home studio located in Adelaide 5000, South Australia. To drop-off your flowers, please send us a confirmation of your preferred date and time to our email at info@adelaidefleur.com.au. It is important to note that Adelaide Fleur's home studio serves as both a business and a private residence, so it's essential to arrange an appointment beforehand and not arrive unannounced. Once your drop-off time has been confirmed, you can visit Adelaide Fleur's home studio with your flowers.

We will only press the flowers we need for your order size and we always aim to incorporate as much of the bouquet into a piece as possible. However, if some flowers are not in a workable condition, we will focus on the flowers that are workable. We believe that by using only the highest quality flowers, we are able to create stunning and long-lasting pressed flower arrangements that you will love.

While some flowers hold their colours better than others, it is to be expected that a change in hue will happen as a natural part of the drying process. Over time, flowers will gradually fade but the rate of discolouration cannot be predicted. At Adelaide Fleur, we do not use any form of colour correcting with our flowers as we believe the natural process is beautiful as is. While we cannot guarantee the exact timeframe that your dried flowers will maintain their colours.

You can send us any type of flowers as soon as they are not artificial. It can be flowers from the bridal bouquet, bridesmaid bouquet, boutonniere, flower crown, decoration, or flower garland. We work on flowers for any kind of event, it can be weddings, engagement flowers, birth flowers bouquet, Valentine's Day, Graduation, Homecoming, memorial.. in fact, any flowers!

That is a hard question. All flowers are different and have different drying processes. We always recommend adding small filler flowers to your bouquet as it enhances the beauty of a frame with its small details. But no worry even without them your frame will look stunning!

Artificial flowers won't be used in our frame as the material they are made of could deteriorate your flowers and your frame other time. Pre-dried flowers could be added to your frame with their actual shape but won't be able to be pressed again due to their fragility.

Yes, we can maybe find a solution with you! Alternatively, we can recreate your bouquet if you have a picture, using fresh flowers from our partner florist. Contact us for any project ideas.

Acidity from any material can affect your flowers and your frame other time. For this reason, we do not recommend the integration of any object in the frames we craft. However we can arrange it for you.

Everything depends on the size of your bouquet and the number of flowers you can send to us. If it is a small bouquet we recommend you to choose a medium or small size. However, if you can provide more flowers or if your bouquet has a lot of flowers in it you can think about the biggest size of frame.

All our frame sizes available are the ones displayed in our online shop. However you can still contact us to explain your project, we may be able to help or advise you.

In the case that your flowers are too damaged to a point where they are not workable, a fee of $200 will be kept from your main payment for booking our spot, and the leftover of your payment will be refunded. We encourage you to follow the shipping process after your event is finished to make sure the quality of the flowers doesn't deteriorate too fast. You can keep the stems in the water and place your flowers in a dark and fresh environment or even in a fridge if you can keep the flowers away from the moisture coming from the inside wall of the fridge.

Yes, we do! However, we only propose E Gift card.

It is not a problem if you take care of them, you can then express post them to us on Monday. You can keep the stems in the water and place your flowers in a dark and fresh environment or even in a fridge if you can keep the flowers away from the moisture coming from the inside wall of the fridge.

No, you can place your order directly, the website will be updated if a period is fully booked.

Each frame design is protected by a 99% UV-protective museum glass of the highest quality. However, due to the fact that we are working with real flowers, the colours of your flowers will naturally keep fading slowly other time. We do not use any paint, or colour enhancement during our preservation process to avoid the flowers being in contact with any chemicals or acids. In order to keep your frame looking the same as when it arrived at your home place, we recommend you place it on a wall away from direct sunlight and bright light and in a room where the temperature stays regular. Be sure to don't place your frame in any bathroom where humidity will be present!

Yes, you definitely can! Each registry is different so we recommend you to contact the company you are using to ask them the best way to add our products.